FREQUENTLY ASKED QUESTIONS

CHECK OUT OUR FAQS HERE

1. CLASSES YOU CAN BOOK INTO

We run a few different class types, and you’ll see all of these listed in the booking app. When you’re booking, tap into the class and read the description. It’ll tell you exactly what to expect and who it’s bet suited for.

Typical class types include:

• Strength / Resistance Training (SGPT) – Focused on lifting, technique, and building strength safely.

• Conditioning (Energy + Metcon) – Higher heart rate sessions to build fitness, work capacity, and burn calories.

• Hybrid / Performance (Friday Fusion) – A mix of strength and conditioning in one session.

• Pilates – Beginner / Foundation Friendly Sessions – Slower paced, more coaching, ideal if you’re new or coming back after time off.

 If you’re ever unsure which class to book, just ask, we’ll point you in the right direction

2. Booking Classes & Notice Period

We strongly recommend booking classes in advance, as sessions can fill up quickly.

• Classes open for booking ahead of time via the app

• If you can’t make a session, please cancel within the notice period

• Late cancels or no-shows affect the timetable and other members, so we’re pretty firm on this

 Our timetable is busy, so booking ahead helps us run sessions smoothly and fairly for everyone.

3. InBody Scans – When & How They Work

The InBody scan is available at set times (First Wednesday of each Month).

It measures:

• Body fat percentage

• Muscle mass

• Water levels

• Overall body composition

The scan is quick (about 60-90 seconds) and gives us a baseline, so we can track real progress beyond just bodyweight.

We’ll talk you through the results and use them to guide your training and nutrition approach.

4. Accountability & Check-Ins

Accountability is a big part of what we do.

This includes:

• Regular check-ins to see how training, recovery, and habits are going

• Adjustments to your program if needed

• Ongoing support so you don’t feel like you’re doing this alone

You’ll always know what you’re working on and why.

5. Your ProgramME: Foundation vs Main ProgramME

You’ll be starting on either the Foundation Programme or jumping straight into the Main Programme.

Foundation Programme

• Designed for beginners or those returning to training

• Focuses on technique, confidence, and consistency

• Runs for a set duration (we recommend noting this in your phone)

Main Programme

• Progressed training with more intensity and variety

• Built around long-term strength, fitness, and performance

 We suggest writing down which program you’re on and how long it runs in your phone notes so you’re clear from day one.

6. Intro Offer & Membership After

Your intro offer runs for (4 weeks / 30 days / 6 weeks).

During this time you get:

• Full access to training

• Coaching and support

• Check-ins and guidance

After the intro:

• You’ll roll onto a standard membership

• We’ll explain your options before the intro ends so there are no surprises

7. Moving Onto the Main ProgramME

Towards the end of your intro or Foundation phase:

• We’ll review your progress

• Decide if you’re ready to move into the Main Program

• Explain exactly what changes (training style, expectations, goals)

This transition is guided, not rushed.

8. How to Use the FITR App

The FITR app is your App Store.

You’ll use it to:

• View workouts or programs

• Track sessions and progress

• Message for support

If you’re unsure how something works in the app, just ask — it’s meant to make things easier, not confusing.

9. Support from Matty & How Calls Work

You can access Matty for support through:

• In-app messaging

• Scheduled check-in calls

Calls are used for:

• Progress reviews

• Goal setting

• Troubleshooting anything that’s getting in the way

You’re never bothering us — support is part of the service.

10. Running Club

We also run a running club, which is:

• Optional

• Open to all levels

• A great way to build fitness and community